Cancellation & Returns

DO YOU OFFER REPLACEMENT?

  • Yes we do offer replacement under the below mentioned conditions.
  • Wrong order (wrong size, colour, quantity or material related issues)
  • Defective product, Damaged product, or Significantly different from the description given by the merchant In case of bearings, return or exchange is not accepted once the seal or shield has been removed.

    • DO YOU ACCEPT PRODUCT IF THE BOX IS OPEN?

    We are not able to accept returns in following cases:

  • Product is used/worn or altered
  • Physical damage to the box or to the product
  • If returned without original packaging and accessories
  • If sealed package of branded products is open
  • In case of Return/Replacement, following conditions should satisfy:
  • Product must be in its original condition
  • Only unused, unaltered, unsoiled products will be accepted
  • Brand packaging should be intact
  • Replacements will be made if product is available on website

    • HOW SHOULD I INFORM ECOMPUSELL ABOUT THE RETURN OR DAMAGED PRODUCT?

  • If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 2 days of receiving the order at our helpline number +91 7308673086 or email via Our Contact US Page Call Timings:- 9:30 AM to 6.30 PM

    • CAN I CANCEL MY PRODUCT?

  • In case of Cancellation, you need to call at our help line number (+91 7308673086) or contact us via our contact us page at any point of time before order delivery. Call Timings:- 9:30 AM to 6.30 PM

    • CAN ECOMPUSELL CANCEL MY ORDER?

    ECOMPUSELL may also want to cancel order under following scenarios

  • Product no longer available or temporarily out of stock
  • Non-serviceable locations
  • Restriction on quantity ordered
  • Problems identified by our credit and fraud avoidance department
  • Incomplete or inaccurate address
  • Other Business reasons based on ECOMPUSELL Discretion
  • In case, customer opted for COD options, then before accepting order we require additional information from customer for verification. After verification, ECOMPUSELL can cancel order if there is any discrepancy in the information provided by customer