REFUND POLICY

I'VE STILL NOT RECEIVED THE REFUND TO MY BANK ACCOUNT. WHY?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

    • WHEN ARE REFUNDS PROVIDED?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details
  • Damaged products are returned to our warehouse and has been quality checked

    • I PAID THE AMOUNT UPFRONT WHILE PURCHASING PRODUCT FROM ECOMPUSELL, HOW DO I GET THE REFUND?

  • Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

    • I PAID CASH ON DELIVERY, HOW WOULD I GET THE REFUND?

  • If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. ECOMPUSELL will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

    • WHAT ARE THE DETAILS YOU REQUIRE TO PROCESS NEFT REFUND?

    Once you agree for NEFT refund, you will receive an email from ECOMPUSELL customer support team asking for

  • Bank Name
  • Account Number
  • Account Holder's Name
  • IFSC code
  • Location of the Bank

    • We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account

    CAN I ASK FOR NEFT REFUND IF I PAID THROUGH CREDIT CARD/DEBIT CARD/NET BANKING?

    No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

    HOW LONG WILL IT TAKE TO REFUND?

    It takes 7-10 working days for the money to be credited to your account